AI Automations | Cassidy | AI Deployment The Endurance Group

Understand Your Employees' and Customers' Experience with Pisano and The Endurance Group

As the official US and Canada Partner of Pisano, The Endurance Group helps businesses collect and manage omnichannel feedback in real-time at every stage of the customer journey and employee life cycle. Pisano’s advanced analytics and AI-powered platform enables organizations to gain deeper insights, track key experience metrics like NPS, CSAT, and CES, and drive measurable improvements in customer and employee experience.

What is Pisano ?

Pisano is an all-in-one Experience Management platform that feeds Voice of the Customer and Voice of the Employee programs back into businesses. Detailed reporting and deep analytic capabilities of Pisano make the companies gain their own superpower: Listening and understanding their customers and employees. To increase experience adoption, Pisano provides the technology to collect omnichannel feedback and orchestrate close-the-loop mechanisms.

How it works?

Collect Feedback Across All Channels

Gather insights from customers and employees through surveys, emails, SMS, WhatsApp, web widgets, and in-person touchpoints.

Analyze & Organize in Real Time

AI-powered analytics structure feedback, categorize responses, and highlight key trends to uncover actionable insights.

Automate & Escalate for Faster Action

Set up automated workflows to assign tasks, prioritize critical issues, and ensure feedback reaches the right teams instantly.

Track & Improve with Smart Reporting

Monitor key experience metrics like NPS, CSAT, and CES through dynamic dashboards to drive continuous improvement.

Are you ready to use the power of Pisano? As an official implementation partner, The Endurance Group is here to help you seamlessly integrate and maximize the potential of Pisano across all aspects of your organization.

Our Services

As a trusted Pisano partner, we provide end-to-end support to ensure seamless integration and maximum impact:

Customer Experience Management

Harness the power of the Voice of the Customer to gather feedback, generate insights, and develop strategies that boost loyalty, prevent churn, and fuel measurable business growth.

Employee Experience Management

Take full control of your workforce's engagement and satisfaction across the entire employee lifecycle, from recruitment to exit interviews. With us, you can measure, analyze, and enhance every touchpoint of your employees' journey, all in one place.

B2B Customer Experience Management

Elevate your business and gain a unique vantage point in your industry with a versatile, all-in-one B2B customer experience management platform. Streamline the customer journey from pre-sales to support and build strong relationships with accounts.

User Experience

Track usage across offline, mobile and web channels. Know what users think and how they feel about your product. Make your products irresistible with Pisano's feedback, analytics and segmentation solutions

Customer Insight into Market Dominance

Map out the full profile of your ideal customer and transform strategic insights into market share growth. Tailor your sales & marketing to fill in the gaps in your market, transform unprecedented insight into more customers that will stick around.

Client Success Stories

"We have started to work with Pisano as just 1 department 6 years and now 34 departments at the WQ use Pisano in addition to most of the branches. It allows us to improve our strategy, products and services based on the insight we receive via Pisano and to improve the bank's Customer & Employee Experiences.."

Incredible delivery and company culture throughout our journey with Pisano. We were using another solution provider in feedback collection space when we met Pisano. from the first moment that we engaged with the whole team was there to have conversations beyond standard buyer-supplier relationship. We and how would we achieve our digital transformation goals were always at the heart of our conversations.

Experience the Power of AI in Customer Experience with Pisano

Take advantage of our exclusive offer to see how Pisano can transform your operations:

Consult with us today and learn more about how to get started.

Omnichannel & Integrated

Leverage fuss-free SMS, Email, Mobile, Web, and Brick-and-Mortar solutions.

Enterprise Grade & Secure

Delight customers and engage employees with a versatile, enterprise-grade software.

Flexible & Modern

Ensure a return on investment with a solution built around your requirements.

Powerful & Intelligent

Empower operational and experience data with advanced analytics and Gen AI.