Customer Experience | Pisano and The Endurance Group

Fueling Growth with Customer Experience Management

At The Endurance Group, we help our clients harness the Voice of the Customer to gather feedback, generate insights, and develop strategies that boost loyalty, prevent churn, and fuel measurable business growth.

Listen to Your Customers, Everywhere

Only by listening to the voice of the customers at every touchpoint without limits can you discover the true growth potential hidden beneath the surface. The Endurance Group, with the help of Pisano, gives you exactly this superpower you need.

Collect Omnichannel Feedback

Tired of missing the full story? Businesses often struggle with fragmented customer feedback, relying on limited data points that don't reflect the entire customer journey. With our partner, Pisano, we bridge the gap by offering omnichannel feedback collection across all touchpoints, ensuring you capture the complete Voice of the Customer at every stage.

Go Beyond the Survey Limits

With the help of our partner, Pisano, you can design unlimited surveys perfectly tailored to your audience segments and touchpoints, maximizing response rates. Choose from a variety of question formats to gather rich insights and personalize the experience by presenting relevant questions based on responses, giving you a deeper understanding of the Voice of the Customer.

Manage Data Effortlessly

Ditch the spreadsheet chaos! Our software, Pisano, helps you organize a mountain of feedback data with ease. Categorize, tag, and filter feedback data by what matters most—channel, keywords, sentiment—ensuring you extract valuable insights from the Voice of the Customer. Pisano even connects seamlessly with your CRM or marketing tools, making your feedback data a goldmine of insights.

Manage & Automate Feedback Data

The Endurance Groups helps our clients implement Pisano, an all-in-one Enterprise Feedback Management platform with detailed reporting and deep analytic capabilities.

Effortlessly manage your data, analyze customer feedback in depth, and stay aligned with your organizational hierarchy—all while tuning in to the Voice of the Customer.

Analyze Feedback in Depth

Stuck with feedback that only points out problems? Our technology, Pisano, goes beyond the surface.

Its powerful text and sentiment analysis tools unlock the “why” behind every comment while our AI capabilities tag and categorize open-ended responses, revealing what matters most in the Voice of the Customer.

In this way, you can see trends and opportunities hidden in your feedback.

See the Story Behind the Insights

Fast customized appealing and usable content creates a relatable context. Behavioral and operational data become useful information when interpreted and integrated.

Net Promoter Score (NPS)

Understand customer loyalty and advocacy, identifying your promoters and detractors.

Customer Satisfaction Score (CSAT)

Gauge satisfaction with specific interactions, pinpointing areas for improvement.

Customer Effort Score (CES)

Measure the ease of doing business with you, ensuring a frictionless customer journey.

What Our Clients Have To Say

“Pisano provides a comprehensive Voice of the Customer platform to gather, analyze, and interpret consumer feedback data that enables organizations to gain a deeper understanding of their consumers, resulting in better decision-making and increased customer satisfaction.”

Preshit Parab Analyst, at Quadrant Knowledge Solutions

Get Started on Understanding the Voice of the Customer Now

Discover why The Endurance Group and Pisano are the ideal partners to elevate your customer experience.

Get in Touch!

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