What is the Net Promoter Score (NPS)?
Meet the Net Promoter Score (NPS), a powerful tool that goes beyond mere satisfaction, revealing the true advocates and detractors within your customer base.
What is the Net Promoter Score (NPS)? Read More »
Customer Engagement Strategy
What is Customer Effort Score – CES
Imagine: Your customers need to update their information in your mobile app, but it looks like a maze. Buttons are confusing, features are unclear and logging in feels like solving a puzzle. They leave in frustration, and you keep wondering what the problem is.
Unfortunately, this scenario happens all too often. But what if there was a way to measure this frustration, to quantify the effort required for customers to interact with your brand?
Meet the Customer Effort Score (CES).
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Mastering the Art of Customer Service and Customer Experience Alignment
Customer service and Customer Experience (CX) are at the heart of every successful business. While they are distinct concepts, they share a common goal: to enhance the overall customer journey.
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Beyond CX Measurement: 7 Elements of a Successful Customer Engagement Strategy
At TEG, we believe good customer engagement is essential to offering delightful experiences. Yet, lots of teams have trouble deciding when, where and how to engage with customers. That’s why we’ll go through all the things you need to know when building your customer engagement strategy.
Beyond CX Measurement: 7 Elements of a Successful Customer Engagement Strategy Read More »